RoyalVegas Casino Terms and Conditions

Welcome to Royal Vegas Casino. These Terms and Conditions govern your use of our website, platform, and all services we provide. By registering an account or accessing any part of our casino, you agree to be bound by the rules set out below. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, you should not use our platform.

1. About Us and Licensing

At Royal Vegas, we operate the Ontario version of our platform under the brand royalvegas.ca. The Ontario site is operated by CADTREE LIMITED (registration number 2031), incorporated in Alderney, with a registered address at La Corvee House, La Corvee, Alderney GY9 3TQ. We hold an Ontario Gaming Commission (AGCO) licence number OPIG1237900, issued on 23 June 2022, and we operate in partnership with iGaming Ontario. Our RoyalVegas platform is fully regulated, and all activities conducted through our site must comply with applicable Ontario gaming laws and regulations.

2. Eligibility and Account Registration

To use our services at RoyalVegas Casino, you must meet the following requirements before registering:

• You must be at least 19 years of age.
• You must be physically located in Ontario at the time of play.
• You must be a natural person and not acting on behalf of a third party.
• You must not be on any self-exclusion list, including BetGuard or ConnexOntario programmes.
• You may only hold one active account on our platform at any time.
• You must provide accurate, complete, and up-to-date personal information during registration.

We reserve the right to request identity verification (KYC) at any time, including proof of identity and proof of address. Failure to provide satisfactory documentation may result in the suspension or closure of your account. At Royal Vegas, we take our responsibilities under Ontario regulations seriously and comply fully with all applicable requirements.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposits

We accept deposits via Visa, Mastercard, Interac (including Interac Online), American Express, Apple Pay, eCheck, prepaid vouchers, web wallets, and direct bank transfers. Our minimum deposit amount is C$10, and all deposits of C$10 or more are credited to your account instantly. All payment methods must be registered in your own name — we do not accept payments from accounts held by third parties.

3.2 Withdrawals

At RoyalVegas, we process withdrawals to the same payment method used for deposits where possible. Our minimum withdrawal amount is C$10, though this may vary depending on your region or chosen payment method. Withdrawal processing times range from 24 hours to 7 business days depending on the method selected. All withdrawals are subject to successful completion of our KYC verification process.

3.3 Withdrawal Limits and Restrictions

Our Royal Vegas platform applies specific limits to bonus-related winnings. Winnings generated from the welcome bonus are capped at six times (6x) your first deposit amount. We reserve the right to review withdrawals that exceed defined thresholds as part of our standard security and compliance procedures.

4. Bonuses and Promotions

Here at RoyalVegas, we offer a welcome bonus of up to C$1,200 in matched deposit funds, spread across your first four deposits (4 × 100% up to C$300 each). The minimum qualifying deposit is C$10 per offer, and each bonus must be claimed and used within 7 days of being credited. Additionally, we provide daily free spins — 10 spins per day — which carry a chance to win up to C$1,000,000. All welcome bonus offers are subject to a 35x wagering requirement.

Our RoyalVegas Casino platform also sets the following conditions for bonus play:

• Maximum bet per round while a bonus is active: C$8.
• Maximum bet per line while a bonus is active: C$0.50.
• Welcome bonus winnings are capped at 6x your first deposit.
• Bonus credits must be used within the validity period stated at the time of issue.
• We reserve the right to void bonus funds or winnings if these conditions are breached.

Beyond the welcome offer, our Royal Vegas casino provides daily match promotions refreshed every 24 hours and a Bonus Wheel that can be spun at selected times for additional prizes. All promotional offers are subject to their own specific terms, which we publish clearly at the point of issue.

5. Loyalty Programme

We reward our players through a structured loyalty programme at RoyalVegas Casino. Our programme includes six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Privé (by invitation only). You earn Loyalty Points on every cash wager placed, and these points can be redeemed for Bonus Credits. Progress through the tiers is determined by your accumulated Loyalty Points. As a new member, we credit you with a 2,500 Loyalty Points welcome boost upon making your first deposit.

6. Game Offering

At Royal Vegas, we offer a library of 400+ casino games, including slots, progressive jackpots, table games, live casino, video poker, scratch cards, and keno. Our game providers include Pragmatic Play and Apricot (formerly Microgaming/Games Global). Featured titles on our platform include Amazing Link Zeus, 9 Masks of Fire, Hyper Strike, Ancient Fortunes: Zeus, Assassin Moon, Gold Factory Jackpots Maple Moolah, Lara Croft Temple and Tombs, and Wolf Call.

Our RoyalVegas progressive jackpot network features Maple Moolah and comparable titles with prize pools exceeding C$11 million. We also provide a full live casino powered by Evolution, with tables for blackjack, roulette, baccarat, and more. Our Royal Vegas mobile casino is accessible on Android and iOS devices, and most of our game library is available on mobile.

7. Responsible Gambling

We are committed to promoting safe and responsible gambling. Our RoyalVegas Casino platform is certified under the RG Check standard and operates the BetGuard self-exclusion programme, which is part of the iGaming Ontario framework. If you feel that your gambling is becoming a problem, we encourage you to use the tools available through our platform, including deposit limits, session limits, and self-exclusion options.

You may also contact ConnexOntario at any time on 1-866-531-2600 for confidential support and referrals. At Royal Vegas, we take problem gambling seriously and are obligated under our AGCO licence to provide these protections to all players in Ontario.

8. Security and Fair Play

We use SSL encryption technology to protect all data transmitted through our RoyalVegas platform. Our games are provided by certified software suppliers and are subject to independent testing and auditing. We operate under the oversight of the AGCO and iGaming Ontario, which ensures that our Royal Vegas casino meets all required standards for fairness, security, and player protection.

9. Account Termination

We reserve the right to suspend or close any account that violates these Terms and Conditions, engages in fraudulent activity, or fails to meet our verification requirements. You may also request the closure of your own account at any time by contacting our support team.

10. Customer Support

Our RoyalVegas Casino support team is available in both English and French via live chat and email. For formal complaints, you may reach the group support team at complaints@playersupportcenter.com. We are committed to resolving all queries and complaints in a timely and fair manner in accordance with our AGCO obligations.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of significant changes via email or through a notice on our Royal Vegas platform. Your continued use of our services following any such notification constitutes your acceptance of the revised terms.

These Terms and Conditions were last updated and are effective as of the date published on our platform. If you have any questions about these terms, please contact our support team before using our services.