RoyalVegas Online Casino Privacy Policy

At Royal Vegas, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at RoyalVegas Online Casino. We are committed to ensuring that your data is handled responsibly, transparently, and in full compliance with applicable privacy laws — including the regulations set forth by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario. By using our platform, you acknowledge that you have read and understood the terms described in this document.

Who We Are

Our Royal Vegas Casino Ontario platform is operated by CADTREE LIMITED, a company registered in Alderney (Registration No. 2031), with its registered address at La Corvee House, La Corvee, Alderney GY9 3TQ. We hold an Ontario Gaming Commission licence (AGCO Licence No. OPIG1237900, issued 23 June 2022) and operate in association with iGaming Ontario. As the data controller, we are responsible for how your personal information is collected and used across our royalvegas.ca platform.

Information We Collect

When you register, log in, and interact with our RoyalVegas Online Casino services, we may collect the following categories of personal data:

Account and Identity Information

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents (as part of KYC verification)
• Username, rZs4sj&Bpejs[B_g, and account preferences
• Payment information, including Visa, Mastercard, Interac, American Express, Apple Pay, and eCheck details

Activity and Technical Data

• Gaming activity, transaction history, deposit and withdrawal records
• Device information, IP address, browser type, and operating system
• Session data, login timestamps, and navigation behaviour on our site
• Communications you send to our customer support team

How We Use Your Information

Here at RoyalVegas, we use the data we collect for the following purposes:

• To verify your identity and comply with our KYC obligations under Ontario gaming regulations
• To process your deposits and withdrawals, including via Interac and other supported payment methods
• To manage your Royal Vegas casino login and provide access to your account
• To administer bonuses, such as our welcome bonus of up to $1,200 across four deposits and daily free spins promotions
• To personalise your experience, including tailored daily match offers refreshed every 24 hours
• To operate our Loyalty Programme, tracking your progression through Bronze, Silver, Gold, Platinum, Diamond, and Privé tiers
• To provide multilingual customer care in English and French via live chat and email
• To detect fraud, prevent money laundering, and ensure responsible gambling compliance
• To send you relevant promotional communications, where you have provided consent

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to provide our Royal Vegas mobile casino and desktop services to you
• Legal obligation — compliance with AGCO, iGaming Ontario, anti-money laundering, and KYC requirements
• Legitimate interests — fraud prevention, security monitoring, and service improvement
• Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

Sharing Your Data

Our Royal Vegas platform does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

• Payment processors (Visa, Mastercard, Interac, American Express, Apple Pay) to facilitate transactions
• Game providers, including Pragmatic Play and Apricot (Microgaming/Games Global), to deliver our 400+ game library
• Our live casino provider (Evolution) to enable live dealer experiences
• Regulatory bodies, including AGCO and iGaming Ontario, as required by law
• Responsible gambling organisations, such as BetGuard, ConnexOntario (1-866-531-2600), and RG Check, as part of our player protection obligations
• Group entities operating under the Cityviews/Baytree structure for shared compliance and fraud prevention services
• Our formal complaints channel at complaints@playersupportcenter.com, for dispute resolution purposes

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Financial and identity records may be retained for up to seven years in line with anti-money laundering requirements. Once your data is no longer needed, we securely delete or anonymise it.

Security of Your Data

At RoyalVegas Online Casino, we implement industry-standard security measures to protect your personal information. These include SSL encryption across our platform, secure data storage on the Apricot platform infrastructure, and strict internal access controls. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to keep your Royal Vegas login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Royal Vegas Casino:

• The right to access a copy of your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your data, subject to legal obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact our customer support team via live chat or email through the RoyalVegas Online Casino platform. We will respond to all verified requests within the timeframes required by applicable law.

Responsible Gambling and Data

Our RoyalVegas platform is committed to responsible gaming. We use your personal and activity data to monitor gameplay patterns and provide appropriate safeguards. We work with BetGuard for iGO self-exclusion, ConnexOntario, and RG Check. Our services are available to players aged 19 and over who are physically located in Ontario. If you have concerns about your gambling, please contact ConnexOntario at 1-866-531-2600.

Cookies

We use cookies and similar tracking technologies to enhance your experience on the Royal Vegas mobile casino and desktop platform. These help us understand how you interact with our site, remember your preferences, and deliver relevant promotional content. You may manage your cookie preferences at any time through your browser settings or our cookie consent tool. For full details, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you through a prominent notice on our platform or via email. We encourage you to review this page periodically to stay informed about how we protect your data at RoyalVegas Online Casino.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team. At Royal Vegas, we are here to help — contact us via live chat on our platform, or for formal complaints, write to us at complaints@playersupportcenter.com. Our multilingual support team is available in English and French to assist you.